Wired Network Connection

Desktop Computer

I can't log into my network drives or access the internet.

Make sure your network cable is securely connected to the network port of your computer as well as the wall jack.

If you have a phone, your network connection may run through your phone, so please ensure the following path is in place:

• Connector on back of computer to "10/100 PC" port on back of phone.
• "10/100 SW" connection to the wall jack.

Ensure the wall jack you're plugging in to is not orange, as this is a specialty jack for SMARTboard connections only.

If this connection setup is in place, all connections are secure, and your phone is working, please submit an IT Helpdesk Support ticket via SchoolDude from any other internet connected computer.

Laptop Computer

I can't log into my network drives or access the internet.

Make sure your network cable is securely connected to the network port of your computer as well as the wall jack.

If you have a phone, your network connection may run through your phone, so please ensure the following path is in place:

• Connector on back of computer to "10/100 PC" port on back of phone.
• "10/100 SW" connection to the wall jack.

Ensure the wall jack you're plugging in to is not orange, as this is a specialty jack for SMARTboard connections only.

If this connection setup is in place, all connections are secure, and your phone is working, please submit an IT Helpdesk Support ticket from any other network connected computer, or try connecting to the wireless network.

I can access the internet, but cannot log in to my network drives

This usually indicates a failure in the wired connection in conjunction with a guest connection on the wireless network. If you've followed the above steps, and verified you are not connected to the guest wireless network, please submit an IT Helpdesk Support ticket.

Port Replicators

I can't login to the network when using my replicator

Make sure everything is plugged in securely on the Port Replicator, laptop, and wall. Check the following on your laptop:

1. USB cable from the Port Replicator is plugged into the USB port closest to the Network port
   
2. If correct check the Port Replicator for a green light on the front indicating the power is on.
   
3. If no light verify the power cable is plugged into both the Port Replicator and Wall
4. If no light appears after verify connection, put in a SchoolDude ITDirect ticket.

Two lights where the network cable is plugged in.

If no lights verify the network cable is plugged into the Port Replicator and the phone/wall.
If plugged into the phone check that your phone is working.
If correct Reboot your computer and try logging in again.

If you still cannot log in try the following:

1. Turn off your laptop.
   
2. Unplug the network cable from the Port Replicator.
   
3. Plug the network cable into your laptop.
   
4. Turn on your laptop.
   
5. Verify there is a green light and an amber light where the cable is plugged in.
   
6. Try to login.
   

If these steps do not work you will need to log into the wireless network and put in a SchoolDude ITDirect ticket.