Troubleshooting SMART Board Issues - Revision history

Longian at 20:55, 15 February 2017

2017-02-15T20:55:09Z

Longian: /* Why don't I have SMART Notebook installed? */

2016-11-30T19:31:43Z

‎Why don't I have SMART Notebook installed?

Longian at 13:18, 15 August 2016

2016-08-15T13:18:52Z

Longian: /* When I touch my SMARTboard, it doesn't respond */

2015-12-15T20:23:03Z

‎When I touch my SMARTboard, it doesn't respond

Longian: /* When I touch my SMARTboard, it doesn't respond */

2015-12-15T20:22:29Z

‎When I touch my SMARTboard, it doesn't respond

Longian: /* Nothing is displaying on my SMARTboard */

2015-10-29T20:50:32Z

‎Nothing is displaying on my SMARTboard

Longian: /* Nothing is displaying on my SMARTboard */

2015-10-29T20:50:13Z

‎Nothing is displaying on my SMARTboard

Longian: Created page with "=My SMARTboard isn't working right.= ===When I touch my SMARTboard, it doesn't respond=== Check to make sure your SMARTboard has a solid green light indicating it's connected..."

2015-10-29T20:48:36Z

Created page with "=My SMARTboard isn't working right.= ===When I touch my SMARTboard, it doesn't respond=== Check to make sure your SMARTboard has a solid green light indicating it's connected..."

New page

=My SMARTboard isn't working right.=

===When I touch my SMARTboard, it doesn't respond===
Check to make sure your SMARTboard has a solid green light indicating it's connected to your computer.

'''If it does.''' 
Ensure that nothing else is touching the SMARTboard. A chair leaning against it, a cord or decoration hanging off the top could be brushing against the screen. Anything touching the screen could prevent the board from interacting.

'''If it does not''' 
Try re-syncing the board, or ensuring a solid connection if hard-wired using the instructions below.

=Nothing is displaying on my SMARTboard=
This problem is not actually related to the SMARTboard. Please check the page on [[Projectors|projector]] issues.

=The pens are not working/Not lighting up when picked up=
Clean the sensor on the pens and SMART Board by blowing air on them. If they still are not working open a SchoolDude ITDirect ticket.

=Who do we contact for training?=
Jeanette Clampitt is the district SMART Board trainer. Any questions regarding the use of SMART equipment should be e-mailed to her at clampjea@usd437.net.

=Why don't I have SMART Notebook installed?=
Due to a change in the SMART Licensing we cannot have SMART Notebook installed on every computer. If you would you like SMART Notebook installed open a SchoolDude ITDirect ticket. Please include if you have any of the following devices in your classroom:

SMART Board 
SMART Slate 
Tablet Computer 
Interwright Tablets 
Interwright Boards 

Please keep in mind that due to Licensing we may not be able to install the software on your computer.

@@ Line 14: / Line 14: @@
 =The pens are not working/Not lighting up when picked up=
-Clean the sensor on the pens and SMART Board by blowing air on them. If they still are not working open a SchoolDude ITDirect ticket.
+Clean the sensor on the pens and SMART Board by blowing air on them. If they still are not working open an [http://helpdesk.usd437.net IT Helpdesk Support ticket via SchoolDude].
 =Why don't I have SMART Notebook installed?=
-Due to a change in the SMART Licensing we cannot have SMART Notebook installed on every computer. If you would you like SMART Notebook installed open an [http://helpdesk.usd437.net IT Helpdesk Support ticket via SchoolDude]. Please include if you have any of the following devices in your classroom:
+Due to a change in the SMART Licensing we cannot have SMART Notebook installed on every computer. If you would you like SMART Notebook installed open an IT Helpdesk Support ticket. Please include if you have any of the following devices in your classroom:
 SMART Board<br>

@@ Line 17: / Line 17: @@
 =Why don't I have SMART Notebook installed?=
-Due to a change in the SMART Licensing we cannot have SMART Notebook installed on every computer. If you would you like SMART Notebook installed open a SchoolDude ITDirect ticket. Please include if you have any of the following devices in your classroom:
+Due to a change in the SMART Licensing we cannot have SMART Notebook installed on every computer. If you would you like SMART Notebook installed open an [http://helpdesk.usd437.net IT Helpdesk Support ticket via SchoolDude]. Please include if you have any of the following devices in your classroom:
 SMART Board<br>

@@ Line 5: / Line 5: @@
 '''If it does.'''<br>
-Ensure that nothing else is touching the SMARTboard. A chair leaning against it, a cord or decoration hanging off the top could be brushing against the screen. Anything touching the screen could prevent the board from interacting.
+Ensure that nothing else is touching the SMARTboard. A chair leaning against it, a cord or decoration(including Christmas Lights) hanging off the top could be brushing against the screen. Anything touching the screen could prevent the board from interacting.
 '''If it does not'''<br>

@@ Line 8: / Line 8: @@
 '''If it does not'''<br>
-Try re-syncing the board, or ensuring a solid connection if hard-wired using the instructions below.
+Try [[Syncing_Your_SMARTboard_to_Your_Computer|re-syncing the board]], or ensuring a solid connection if hard-wired using the instructions below.
 =Nothing is displaying on my SMARTboard=

@@ Line 11: / Line 11: @@
 =Nothing is displaying on my SMARTboard=
-This problem is not actually related to the SMARTboard. Please check the page on [[Troubleshooting Projector Issues]] issues.
+This problem is not actually related to the SMARTboard. Please check the page on [[Troubleshooting Projector Issues]].
 =The pens are not working/Not lighting up when picked up=