Troubleshooting Projector Issues - Revision history

Longian at 21:00, 15 February 2017

2017-02-15T21:00:50Z

Longian: /* My projector is displaying too much of 1 color across the entire screen */

2017-02-15T20:57:06Z

‎My projector is displaying too much of 1 color across the entire screen

Longian: /* What view options are available? */

2016-08-15T14:12:06Z

‎What view options are available?

Longian: /* Problems with Display */

2015-11-03T23:10:48Z

‎Problems with Display

Longian: Created page with "=Problems with Sound= If you have check the steps below and are still having trouble with your audio put in an [http://helpdesk.usd437.net IT Helpdesk Support ticket via Scho..."

2015-10-29T18:39:25Z

Created page with "=Problems with Sound= If you have check the steps below and are still having trouble with your audio put in an [http://helpdesk.usd437.net IT Helpdesk Support ticket via Scho..."

New page

=Problems with Sound=

If you have check the steps below and are still having trouble with your audio put in an [http://helpdesk.usd437.net IT Helpdesk Support ticket via SchoolDude].

===Sound won't play when using Replicator===
Check audio settings on computer.
Unplug the power to the replicator and plug it back in.

===Sound won't play through projector or on computer===
Check audio settings on computer.
Make sure audio is not muted or set to lowest levels.

===Sound plays on computer instead of projector===
Check audio cable.
Make sure the cable is securely plugged into both the computer and the projector wall jack.

===There is a high pitched sound from the speakers===
Check the levels of audio on your computer.
Check to make sure the microphone is turned off if not in use.

===Where do I plug in my projector audio cable?===
The location of the audio jack depends on the model of computer you are using.

'''Laptops/Tablets''' 
Laptops and Tablets will have an audio jack on either the left edge or the front edge. Some of the newer elementary laptops also have an audio jack on the adapter that allows them to connect to the projector.

'''Desktops''' 
Desktops will have an audio jack on either the front or the back of the CPU.

You will find two circular jacks. One green and one pink. The Green jack is where you will plug in your projector's audio cable or headphones. The pink jack is for microphones.

=Problems with Display=

===My projector is dim===
If your projector display is dim and hard to see this most likely means it needs to be cleaned. Open a SchoolDude ITDirect ticket to get your projector on the list to be cleaned. Discolored spots (''NOT'' whole screen tinting) are also an indicator that your projector needs cleaned.

If you have recently had your projector cleaned and the display is still dark, we will probably need to order a new bulb. Open a SchoolDude ITDirect ticket and provide the following information:

-Projector Type 
-Account Number to be charged for bulb 
-Room/Building where projector is located 

===My projector is displaying too much of 1 color across the entire screen===
If your projector display has too much of one color first check both ends of the cable that connects your computer to the projector. Make sure the cable is securely attached on both ends.
If securely connected, unplug each end to make sure the pins are not bent.

If none of the above solves the issue, open a HelpDesk ticket explaining the problem and what you checked.

===My display looks wrong===
If your computer is not projecting correctly check your display settings. If your display settings are ok, verify all the cables are securely connected to both your computer AND the wall.

If you are using a Port Replicator and the screen is frozen or "erases" when you move your mouse over it you will need to change your view from Mirror to Extend.
Left click once on the blue computer icon in the lower right hand corner
Select Extend
Your computer display will flicker. In order to diplay items on the projector you will need to drag the windows off the side of your computer's monitor.

===When can I turn my projector off?===

Projectors should be left on for at least 10 minutes after they have fully turned on. Turning the projectors on and off right away decreases the lifespan of the bulb. Allowing the projector to run for at least 10 minutes after turning it on will help increase that lifespan.

==Should I turn the projector off between classes?==

If you plan on using the projector during the next period or in the next hour, leave the projector on. If you are going to skip a period turn the projector off. '''DO NOT LEAVE THE PROJECTOR ON OVERNIGHT!'''

=Port Replicators=

===What view options are available?===
The two main views are called "Mirror" and "Extend". It is recommended that "Extend" is the view used.

'''Mirror'''
In this view you see the same thing on your projector or 2nd monitor as you see on your laptop.

'''Extend'''
In this view you extend your computer desktop and can drag windows to display on the projector or 2nd monitor. What you see on your laptop is differnt than what you see on your projector/2nd monitor.

===My projector doesn't display correctly when using a replicator===
Due to the new standards for port replicators, "Mirror" is no longer a supported view. Videos, some websites, and some web browsers do not display correctly when using this view. The manufacturers suggest using "Extend" for your view which is fully supported and works appropriately.

===How do I connect to my replicator?===
You are able to plug in your projector/monitor, network cable, external speakers, keyboard, mouse, etc into the Port Replicator. A USB cable that plugs into the Replicator will plug into your laptop. The Technology Department pre-installs the port replicators during the summer, if a Port Replicator was turned in. The USB port located closest to the Network port (normally on the left edge) was used. If you plug this into a different USB port you will need to reinstall the Port Replicator before it can be used.

===What if I don't want to use my replicator?===
If you have a Port Replicator and no longer want/use it please contact your building computer tech or put in a SchoolDude ITDirect ticket to have someone pick it up. You will need to plug any external devices such as your projector and network cable directly into the side of you laptop.

===I didn't get a replicator. Why?===
Many staff members did not receive a Port Replicator when they checked out their laptops. If a person was new or if they changed positions and received a different laptop a Port Replicator was not issued to them. There were several reasons for this including the problems caused by the display standards.

===I can't login to the network when using my replicator===
Make sure everything is plugged in securely on the Port Replicator, laptop, and wall.
Check the following on your laptop:
USB cable from the Port Replicator is plugged into the USB port closest to the Network port 

If correct check the Port Replicator for: 
'''A Green light on the front indicating the power is on.''' 

If no light verify the power cable is plugged into both the Port Replicator and Wall
If no light appears after verify connection, put in a SchoolDude ITDirect ticket.

'''Two lights where the network cable is plugged in.''' 
If no lights verify the network cable is plugged into the Port Replicator and the phone/wall. 
If plugged into the phone check that your phone is working. 
If everything looks ok put in a SchoolDude ITDirect ticket.

If correct Reboot your computer and try logging in again.
If you still cannot log in try the following: 
Turn off your laptop. 
Unplug the network cable from the Port Replicator. 
Plug the network cable into your laptop. 
Turn on your laptop. 
Verify there is a green light and an amber light where the cable is plugged in. 
Try to login. 
If these steps do not work you will need to log into the [[How-To_Use_the_District_Wireless_Networks|wireless network]] and put in a SchoolDude ITDirect ticket.

← Older revision		Revision as of 21:00, 15 February 2017
Line 93:		Line 93:
	===I didn't get a replicator. Why?===		===I didn't get a replicator. Why?===
	Many staff members did not receive a Port Replicator when they checked out their laptops. If a person was new or if they changed positions and received a different laptop a Port Replicator was not issued to them. There were several reasons for this including the problems caused by the display standards.		Many staff members did not receive a Port Replicator when they checked out their laptops. If a person was new or if they changed positions and received a different laptop a Port Replicator was not issued to them. There were several reasons for this including the problems caused by the display standards.
−
−	~~===I can't login to the network when using my replicator===~~
−	~~Make sure everything is plugged in securely on the Port Replicator, laptop, and wall.~~
−	~~Check the following on your laptop:~~
−	~~USB cable from the Port Replicator is plugged into the USB port closest to the Network port<br>~~
−
−	~~If correct check the Port Replicator for:<br>~~
−	~~'''A Green light on the front indicating the power is on.'''<br>~~
−
−	~~If no light verify the power cable is plugged into both the Port Replicator and Wall~~
−	~~If no light appears after verify connection, put in a SchoolDude ITDirect ticket.~~
−
−	~~'''Two lights where the network cable is plugged in.'''<br>~~
−	~~If no lights verify the network cable is plugged into the Port Replicator and the phone/wall.<br>~~
−	~~If plugged into the phone check that your phone is working.<br>~~
−	~~If everything looks ok put in a SchoolDude ITDirect ticket.~~
−
−	~~If correct Reboot your computer and try logging in again.~~
−	~~If you still cannot log in try the following:<br>~~
−	~~Turn off your laptop.<br>~~
−	~~Unplug the network cable from the Port Replicator.<br>~~
−	~~Plug the network cable into your laptop.<br>~~
−	~~Turn on your laptop.<br>~~
−	~~Verify there is a green light and an amber light where the cable is plugged in.<br>~~
−	~~Try to login.<br>~~
−	~~If these steps do not work you will need to log into the [[How-To_Use_the_District_Wireless_Networks\|wireless network]] and put in a SchoolDude ITDirect ticket.~~

@@ Line 41: / Line 41: @@
 -Room/Building where projector is located<br>
-===My projector is displaying too much of 1 color across the entire screen===
+===My projector is displaying too much of one color across the entire screen===
 If your projector display has too much of one color first check both ends of the cable that connects your computer to the projector. Make sure the cable is securely attached on both ends.
 If securely connected, unplug each end to make sure the pins are not bent.

@@ Line 77: / Line 77: @@
 '''Extend'''
 In this view you extend your computer desktop and can drag windows to display on the projector or 2nd monitor. What you see on your laptop is differnt than what you see on your projector/2nd monitor.
 ===My projector doesn't display correctly when using a replicator===

@@ Line 54: / Line 54: @@
 Select Extend
 Your computer display will flicker. In order to diplay items on the projector you will need to drag the windows off the side of your computer's monitor.
 ===When can I turn my projector off?===
@@ Line 59: / Line 63: @@
 Projectors should be left on for at least 10 minutes after they have fully turned on. Turning the projectors on and off right away decreases the lifespan of the bulb. Allowing the projector to run for at least 10 minutes after turning it on will help increase that lifespan.
-==Should I turn the projector off between classes?==
+===Should I turn the projector off between classes?===
 If you plan on using the projector during the next period or in the next hour, leave the projector on. If you are going to skip a period turn the projector off. '''DO NOT LEAVE THE PROJECTOR ON OVERNIGHT!'''